It's easy to fall into the trap of believing that our opinions are always right. It requires honesty, courage, and intelligence to consider different perspectives and recognize that both sides of an argument may have valid points. In some cases, especially when ambiguity is dangerous, it's essential to take a clear stance. However, in most situations, particularly in social or business contexts, being flexible is a sign of maturity and wisdom. The “I-am-always-right” attitude, if not addressed early, can worsen with age and become increasingly difficult to change.
In my decades of experience as a businessman, I’ve encountered many individuals who stubbornly argue that their perspective is the only correct one, often dismissing the views of others. Two recent examples come to mind. One of my senior customers recently suggested that I lower the price of a service offered to the residents of our senior commune in Mysore.
He felt the service was overpriced. I explained the rationale behind the pricing and mentioned that it was used only by a small group, so it would be wise to consider their views before making any decisions. Instead of understanding, he was upset that I didn’t immediately agree and accused me of being stubborn and illogical. His attitude seemed immature, especially since I only stated that a discussion with others was necessary before making a decision.
In another instance, a boastful marketing professional approached me about collaborating as an interior designer. I told him I wouldn’t discuss any business arrangement until he visited the site to see the project firsthand. After his visit, he spent an hour telling me how much better his ideas were and how smart he was. I politely agreed with his ideas, told him I’d get back to him later, and ended the meeting. In both cases, the individuals were absolutely certain their opinions were final.
So, why do some people refuse to consider other perspectives? Often, it's driven by an underlying need to prove they are smarter or more powerful, stemming from low self- esteem. Such people tend to make poor negotiators. Their inflexibility forces others to adopt rigid positions, making it harder to reach a resolution. Ultimately, the negotiation fails, and deals fall apart.
The “I-am-always-right” mindset is common among people who attribute their success to external factors, such as a successful spouse, political connections, or inherited wealth. Ironically, these individuals see their own rigidity as a sign of strength while viewing the same attitude in others as stubbornness.
Whether in business or personal relationships, all interactions are transactional. They involve multiple parties, and it’s essential for everyone involved to stay open-minded, listen to opposing views, and express their own thoughts clearly. When one side insists their viewpoint is the only valid one, the deal cannot progress. Besides the obvious consequences of failed negotiations, this behavior also results in a loss of respect and trust.
To overcome this, the first step is recognizing that the world doesn’t view us as we see ourselves. Once we accept this reality, we become more open to others' perspectives. This flexibility enhances our self-esteem and makes us more persuasive. Even if a deal doesn’t go through, being flexible and open-minded helps us earn respect and goodwill, which are invaluable in both business and life.
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